• frickineh@lemmy.world
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    2 months ago

    This is actually a thing I’ve experienced. The dog has been dead for 4 years. Obviously, I’m friends with my dog, so it reminds me of her birthday (couple days ago) and then I remember that this account exists and they won’t let me delete it. I tried to report her as deceased and it wanted an obituary.

      • frickineh@lemmy.world
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        2 months ago

        That’s what I tried to do, and that’s when it said to submit evidence. I was like, “uh, the evidence is that I was there when it happened and you can see from the profile that it’s for a DOG,” and they said that wasn’t good enough. I just gave up. Her profile will outlast all of us, probably.

    • Echo Dot@feddit.uk
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      2 months ago

      That customer support has always been teetering between abysmal and non-existent. Even back in the olden days when Facebook wasn’t too bad it was still pretty much awful customer service. It’s just not something they’ve ever really bothered about.

      My cousin’s Facebook page is still up and he’s been dead for over 10 years.

      They were being really weird about it because it took ages to get a death certificate, because he just disappeared one day, so we had to wait for the authorities to decide that yeah he’s probably dead, but we just don’t know where. I think in the end his parents just gave up with it rather than trying to deal with Facebook.