Same. My printer works fine, and I recently replaced my toner (went genuine because I found a decent deal), so I probably won’t need another anytime soon.

That said, I will no longer be recommending them until this is cleared up. I won’t be recommending against them though, because I don’t know of a better company, but I’ll just recommend people go to their local library or print shop or something and not deal with having a printer at home.