Why YSK: These email tips are helpful for people who struggle with boundaries and want to communicate more assertively.

  • keeslinp@programming.dev
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    1 year ago

    The thank you for your patience one has always rubbed me wrong. There’s honor in apologizing in my opinion. I do like the making a mistake one though and I’ve tried to adopt that mentality when I’m working with QA on something I’ve merged. I want them to feel good about finding the mistakes and I want to avoid an adversarial relationship. I’ve learned that I get way better tickets from QA if they like how I treat them. Treat them like valuable experts and they’ll act like valuable experts.

    • varzaman@lemm.ee
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      1 year ago

      I don’t like it, and will always apologize if it is my fault.

      Honestly, I think its terrible advice lol. This is the type of shit that makes people not like management.

    • Dnn@lemmy.world
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      1 year ago

      The thank you for your patience one has always rubbed me wrong.

      I wouldn’t say wrong - it is disrespectful since I wasn’t patient by choice. You fucked up, you own it. But then I’m not a native speaker, maybe it just feels that way in my country.

    • busy_wizard@lemmy.world
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      1 year ago

      “Thank you for your patience” should really come after an apology for the delay, depending on the reason. Owning up to the fact that you aren’t on schedule is not a failing at all, and acknowledging that your correspondent is dealing with the situation gracefully just serves to further smooth things over.