Been 8+ year at the dame ISP. Last year they raised the prices by 11%. Changed providers and pay less for the first year with 4x the download speed.
Shortly after I terminated the contract they called me to give me a special offer of 6 months free… I told them I already have a new ISP.
Some have figured out that you can threaten but they still won’t budge banking on the status quo bias to keep you with them. Even when faced with competitor pricing they won’t give a discount. Don’t even give them the warning, just leave. Be a well informed consumer.
You really just have to threaten them with switching in my experience. Then you can often get the same discounts.
Been 8+ year at the dame ISP. Last year they raised the prices by 11%. Changed providers and pay less for the first year with 4x the download speed. Shortly after I terminated the contract they called me to give me a special offer of 6 months free… I told them I already have a new ISP.
Spectrum capped my threats at 4 years. They refused to negotiate so I cancelled. And committed to that decision.
Congratulations, you’ve discovered the only negotiating power consumers have ever and will ever have: voting with your wallet.
Let’s normalize real customer loyalty again by sending a strong message that continued business is not to be taken for granted.
Some have figured out that you can threaten but they still won’t budge banking on the status quo bias to keep you with them. Even when faced with competitor pricing they won’t give a discount. Don’t even give them the warning, just leave. Be a well informed consumer.