I got locked out my seldom-used PayPal account a few years ago. They decided to arbitrarily remove Google Voice as an SMS 2FA option (I want to say TOTP wasn’t supported when I signed up). I went to find out who to contact about authentication issues, but support, chicken-&-egg-style, requires authentication—even for auth issues—with no support@ email. I used the worst-case-scenario support option of Twitter but that support team banned me for messaging them about auth. Since I couldn’t get back into my account + the sheer incompetence of the support system, I never used & refused to use PayPal ever since. I am happy that my country prefers cash transactions & I can’t believe in the past I used a major bank credit card + major corp digital payment option for almost all purchases. Long live cash (& Monero/Zcash).
I got locked out my seldom-used PayPal account a few years ago. They decided to arbitrarily remove Google Voice as an SMS 2FA option (I want to say TOTP wasn’t supported when I signed up). I went to find out who to contact about authentication issues, but support, chicken-&-egg-style, requires authentication—even for auth issues—with no
support@email. I used the worst-case-scenario support option of Twitter but that support team banned me for messaging them about auth. Since I couldn’t get back into my account + the sheer incompetence of the support system, I never used & refused to use PayPal ever since. I am happy that my country prefers cash transactions & I can’t believe in the past I used a major bank credit card + major corp digital payment option for almost all purchases. Long live cash (& Monero/Zcash).