• marche_ck@lemmy.world
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    1 year ago

    Because their performance matrices are evaluated by how closely they follow their SOP. They are forced to follow it even if it’s brain dead. It is up to the ones setting the policies and procedures (the management) to make sure that their SOP and workflow they put in actually works.

    If the management don’t give a shit, keep giving bullshit orders and setting bullshit targets, workers with common sense will leave from all the frustration, leaving only the kinds of people you met running the department.

    • TheBeege@lemmy.world
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      1 year ago

      That makes sense, but I’m also taking about employees who operate without an SOP.

      But your point about bullshit orders and targets makes sense. So it’s more an individual company’s culture than a general trend? Maybe I’ve just had bad luck