I’ve supported over the last few years surface pro 4 and hp X2 G4. They are nightmarish devices. The surface pro had constant freeze issues where people had to force restart them, then after two years, the battery wouldn’t last, but we couldn’t change it, because I believe the screen was glued. We had also keyboard and touchpad issues.

Now the X2, same kind of system as the surface, but we have issues where machines become really, really hot. So hot that some have their heat sink burning the displays. We have issue where dust gets in between the display and webcam. Last but not least, your keyboard will die after two year of use, the small connector gets damaged bye folding the keyboard overtime. Making the machine unusable, overtime. Machines that are out of warranty can’t have their keyboard replaced and new keyboard cost a fortune.

Now, if you take any professional grade laptop. Like a Lenovo T or some HP Elite book. You could keep machine in rotation for years after the warranty was over, we had 10+ years old laptop being used as loaner or for short assignments. Because we could upgrade the RAM, HDD->SSD, battery etc. Also don’t get me started on the connector, a surface had 1 USB A one mini DP and a proprietary connector. The x2 3 usb-c port.

The surface are very expensive for what they offer.

IMO, hardware should be very important for the linux community, it must be as important as software!