So my mother recently bought an ET-2800, By HP we had an HP printer before and we got a new one because the old one would not work with my sister’s Windows 11 Laptop. So I had to set it up for my mother, the manual said you can use it without the app. But there was no way to physically do that. Anyway, I downloaded the app on my phone (android) and the app would not connect to the printer. So I used my mother’s iPhone and it would connect. The setup process was stupid proof. And after I got it all full of ink, it was very painless. However, this is where the H in HP should stand for HELL. Because a few months go by and my sister and my mother need some papers printed. No problem. I thought to myself, so my sister tried to print it wirelessly. Couldn’t find the printer, I said ok maybe it’s a dumb driver, USB didn’t work either. I asked my sister to send it to me, so I can print it on my w540 running rocky 9. Rocky picked up that I needed drivers and installed them. Wireless didn’t work but wired showed up, I thought sweet I can just print the paper and get back to what I was doing. However, when I clicked print, the printer would grab the paper and run it though but not put ink on the paper. My mother asks me to forward the email to her to try to print it on her phone. I send it, and it prints, and the paper come out how it should with ink and the paper is finally printed.

After this experience with this printer, it makes me rather aggravated at this purchase, and no longer want to buy from HP. I have looked at Brother printers and there are no Proprietary ink cartage, and or laser printers. I purely wanted to talk about my experience with HP printers and would like to know what others have for a printer for recommendations, for when eventually HP kills support and makes it a paper weight, I’ve read many negative experiences with HP printer, specially from Lois Ross man and their anti consumer products.

  • itsraining@lemmy.world
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    8 months ago

    HP – Hell-Powered

    HP printers are just bad. Their Linux drivers (HPLIP) are flimsy and sometimes break on updates. They come with GUI tools still stuck on Qt 4. Their hardware’s quality is also pitiful and the marketing approarch is outirght evil. I got an Envy printer recently (not my choice). It came with instructions to set it up via cloud with an HP account. Why shouldn’t I be able to use a damn printer without creating yet another useless account and giving out personal information is beyond me. At last I discovered the USB port (covered by a sticker which had the word USB crossed out) and managed to set up the printer after the fifth attempt or so, because CUPS didn’t recognize it and so didn’t the HPLIP setup tool. And then the next time I tried to use the printer it just refused… Then I gave it away because my patience had finally run out. Don’t mess with HP if you value your time and nerves.

    • fossilesque@mander.xyz
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      8 months ago

      My Windows machine treats their drivers and software like an allergic reaction, so it’s not just Linux. I had to write a script to force it to connect and keep checking mine every thirty seconds.